Customer Support Services for Amazon Marketplace

Responding quickly to customers’ queries strengthens the brand image of an Amazon Webstore. Through our Amazon customer support services, we help you do just that. We do not let go of any last minute queries about payment, shipping methods, delivery, or return policies, ensuring effective promotion of your services through ‘word-of-mouth’ marketing.

As part of Amazon customer support services, our professionals will work in tandem with your sales department, and courier and delivery associates to provide genuine and accurate responses to queries related to product information and delivery. Our professionals work round-the-clock, answering your customers’ email queries, as and when sent.

Team of Amazon email chat support professionals at QuikTek comprises experts with over a decade and a half of experience in answering queries for Amazon webstore owners selling different types of products. Kindly write to us at mail@quiktekinfo.com to ask us for a free quote on hiring Amazon customer support professionals with relevant experience in your domain.

Case in Point

Client: Amazon Retailer Selling Lighting and Home Appliances

Objective: Decreasing the store abandonment ratio and level of order cancellation through effective email chat support

Challenges:

• We had to keep up with the thousands of email queries sent to the client throughout the day.
• The store had negative ratings from the customers. It was now all on us to take care of it and garner positive ratings.
• Orientating the professionals for answering queries related to installation of a long inventory list of lighting fixtures and home appliances within a day.

Amazon Customer Support Solutions Offered by QuikTek:

Our Amazon webstore professionals quickly got the idea about different products of our client, after the induction training. Combining their previous experience of resolving customer queries for a Lighting and Home Appliances Amazon retailer and a few hours of induction training, our professionals provided quick and efficient response to queries related to:

Result:

Within a month’s time, the client’s customers were satisfied and started to rate the store positively. By availing our dedicated staff hiring model, the client was now able to respond quickly, resolve all the issues at hand, and was able to adopt the strategy of upselling due to increased level of customer satisfaction.

Receive, Respond, Resolve. This is our strategy for providing efficient Amazon customer support services to our clients. Get in touch with us today to provide efficient email chat support to your customers.